When the Government eventually ease travel restrictions, post-national local down, we will still be vigilant and proactive with combating the spread of the virus. We want you to know that we are doing our very best to provide a safe and secure holiday cottage for our guests and staff, and have taken every step possible to minimise risks.
We're delighted to be awarded with Visit England's "We're Good To Go" industry accreditation. This verifies that our beautiful cottage meets the Government and Public Health Guidance on COVID-19.
We're thrilled to have been awarded with the World Travel & Tourism Council's 'Safe Travels' badge. This essentially means we are meeting international global standardised health and hygiene protocols!
Coronaviruses are a group of viruses that cause illnesses such as the common cold, to more severe conditions such as pneumonia, Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory syndrome (SARS). The COVID-19 strain of coronavirus is new and not previously known.
The main symptoms of COVID-19 include:
Coronavirus spreads when an infected person coughs small droplets - packed with the virus - into the air. These can be breathed in, or cause an infection if you touch a surface they have landed on then your eyes, nose or mouth. People will be most infectious when they have symptoms, but there have been suggestions some can spread the virus even before they are sick.
Our Advice To You
Should you or any of your guests have a high temperature and/or a new continuous cough please do not visit our properties and look to contact your travel insurance/ speak to us to discuss a re-booking at a later date. By isolating yourself at this point, you will stop the spreading of the virus to others.
On a more general note, if you feel your symptoms are getting worse at home or you cannot cope with them and / or your symptoms do not get better after 7 days of isolation, please call 111 to discuss your options further.
How You Can Help Yourself and Others
Should I still come to the Property when I have recently come back from travels abroad?
The current travel advice from Public Health England is to stay inside and stay away from other people (self-isolate) if you’ve travelled to the UK from a number of countries across the world, even if you don't have symptoms. Please follow the link to see more: https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response
If you have booked through Cottages.com and you are affected by government restrictions
If you wish to re-schedule your booking with us
Cottages.com are offering our customers the chance to reschedule your booking to a later date, free from administration fees for those who are staying at the property and affected by government rules such as ‘the rule of six’. For those staying outside of Cottages.com’s timeline for rescheduling, the normal Booking Terms will apply (the document received when you first made your booking). Please click on the following link for further information on how to reschedule your booking: https://www.cottages.com/covid-19
If you are wishing to reschedule to specific dates and you’re waiting in a long queue with Cottages.com, please let Sophie (Property Manager) know and she can look to provisionally hold these dates for you until you can reach a Cottages.com operator.
If you have booked directly with us and you are affected by government restrictions
If you wish to re-schedule your booking with us via our website, HomeAway or TripAdvisor
We are offering our customers the chance to reschedule their booking to a later date up until the end of 2022, free from administration fees for those who are staying within a period affected by the government rules.
Please contact us via email with your dates of original stay and your new requested dates and we will do our best to be as flexible as possible. Please note prices for the holiday may sway depending on what weekend/week you pick (should you decide a date in peak season for example).
If you wish to cancel your booking with us
a) Because a new government rule affects your stay (e.g. the ‘rule of six’ or a local lockdown)
If you wish to cancel due to a new implemented government rule, such as the ‘rule of six or you are affected by a local lockdown, and your stay is within the next two months, please note we will provide a full refund.
We will work within two months of the current date to process refunds. Anything beyond, please be patient and we will be in contact.
b) If you simply wish to cancel even though your group fits the rules outlined by the government
If you wish to cancel our standard Booking Terms apply. Please refer to the Booking Terms you received upon booking.
What if we experience a further national lock down in the UK and it affects my booking?
We are happy to reschedule your booking to a later date so to not lose your money or we will look to refund, where stays are within the two months ahead of the current date.
What happens if you or a member of your group start to show symptoms of the virus at our property?
If the member of your group is showing symptoms prior to your stay, we ask that they remain at home and follow government advice. If said person is within your household, the rest of your household will need to remain at home and isolate
If the member of your group is within a different household, you are still welcome to the property
If any of the above happens, please inform us as early as possible. We will look to reschedule your stay to a later date
If you show symptoms during your stay, please inform us immediately and leave to return home. You will be reimbursed for any days lost due to leaving.
We will then proceed to Fog the property, this machine will sanitise the air and all surfaces after your departure, ensuring our housekeeping team can thereafter enter the premises to deep clean the cottage
OUR PREVENTATIVE MEASURES IN PLACE
No members of our team have any symptoms at all, however, we are implementing as many measures as possible to put yourselves at ease as well as protecting our own staff
Should you require any more information, please visit the NHS, WHO and UK government website for further details:
Should you wish for any information regarding you stay with us, please do not hesitate to contact us!
All our best and stay safe,
Sandy, David & Sophie
(Property Owners and Manager)